Frequently Asked Questions

• We monitor all of your IT infrastrature 24/7/365.
• We provide help desk support to answer all of your client’s questions.
• We assist you with your hardware and software sales support needs.
• We provide technical support onsite or offsite (using remote connect tools).

Your company can benefit from a managed IT services approach if…

• If you can no longer manage your IT deparment despite it being an integral part of your business.
• If you cannot afford to have your own internal IT team.
• If you want to focus on your business’ core functions than dealing with IT challenges.
• If you want a cost-efficient strategy to fixing your IT problems.

• For you to fully benefit from a managed IT service, you should have at least 10 workstations/end-user and one server.
• You can ramp-up depending on your business growth plans and initiatives.

• Security Assessment – Quarterly
• Security Patch Management
• Antivirus/Anti-Malware
• Dedicated Account Manager
• 24-7 Security & Compliance Monitoring
• IDS Alerts
• SIEM w/ Event Correlation & Analysis*
• Threat Management
• Behavioral Analytics
• Endpoint Detection & Response
• Removal of Virus, Malware & Spyware
• Filter Through False Positives 24-7
• Incident Alerts & Remediation Recommendations
• Reporting
• Vulnerability Scanning & Pen Testing (Quarterly)
• QBR w/ vCiSO*
• Dark Web Scanning
• Backup & Recovery DR – VM’s Only

Yes we support Microsoft 365 and Office 365 issues.

• Outlook Configuration
• Track Licensing & Inventory
• Password Reset
• Mail Forwarding
• SPAM Management
• OneDrive/SharePoint Resolution
• Patch/Security Updates
• User Group Management
• Adds/Changes/Delete
• Distribution List Management
• Policy Management
• Mobile Configuration
• Quota Management
• Office Suite Resolution
• Resolve Error Messages
• Email Encryption
• Teams
• Email Archive – Product
• Email Backup – Product
• Office 365 Training Portal – Product
• Phishing Email Service – Security Awareness – Product

• Help Desk Support – Business Hours
• HW/SW Asset Management
• Wi-Fi & Network Support Antivirus/Anti-Malware Support
• PC/Mac O/S Support
• Business App Support
• Windows & Google Suite Support
• Peripheral Support: Printers, Scanners
• Resolver Error Messages
• General Performance Issues/Optimization
• Password Reset
• Policy Management
• Patch/Security Updates
• Minor Software Upgrades
• Online Backup & Recovery – Product
• Phishing Email Service – Security Awareness – Product
• Endpoint Detection & Response – Product
• Intrusion Detection & Alerting – Product
• Compliance Policy Monitoring & Reporting – Product

Our 24/7 network and server support services include:

• HW/SW Asset Management
• Warranty/Support Contracts
• Disk Space
• AD Is Online
• CPU Load
• RAM Used
• Backup Runs As Scheduled
• Server Is Online
• Memory
• Licensing
• DNS Monitoring
• Performance Testing
• Security Software Operating Properly
• HTTP & HTTPS
• Bandwidth
• Patch Management/Status
• Domain Controllers
• SMTP/FTP
• Windows Event Log
• System Change
• Temperature In Server Room*
• NOC/SOC Filters Through False Positives – Level I
• Security & Compliance Monitoring – Product
• Online Backup & Recovery – Product*

Our 24/7 network and server support services include:

• Management/Maintenance
• HW/SW Asset Management
• Self-Healing Automation
• Patch Management
• 24-7 Health Monitoring
• Policy Management
• Security Updates
• Minor Software Upgrades
• F/R/S Firmware Updates
• Warranty Management
• Escalation
• General Performance Optimization
• 24-7 Support From the NOC/SOC
• Remote Access/VPN Configuration
• Security & Compliance Monitoring – Product

Our 24/7 network monitoring support include:

• Waranty/Support Contracts
• RAM Used
• Devices Are Online
• Bandwidth
• Licensing
• CPU Load
• Performance Testing
• Memory
• Temperature In Server Room*
• Disk Space
• AD Is Online
• System Change
• SMTP/FTP/HHTP & HTTPS
• Reboot
• NOC Filters False Positives – Escalates
• Security & Compliance Monitoring – Product

Yes we also support unified communications issues.

• Password Resets
• Adds/Changes/Delete
• Audit Of Accounts
• Patch Management
• Security Updates
• 24-7 Health Monitoring
• Resolving Faxing Issues
• ActiveSync Issues
• Minor Software Upgrades
• Improve Voice Quality
• Configure Mobile For VoIP Calls
• Configure Softphones If Applicable
• Administration of VoIP
• Remote Control

We offer different packages that are suitable to your specific needs. We are not a one size fits all company. Different plans are made available for you either at a fixed or scalable cost. Arrange a meeting with us so we can discuss what exactly you need.

Sure you can. We can discuss what payment options you have & alongside the discounts attached to every plan.

You charges you pay are based on the number of workstations and employees under management and not on the number of support hours that you require.

We invest large amount of money and energy in setting up your account. Part of the expenses we incur include resourcing, on-boarding and setting-up of the workstations. It would secure us both if we move forward with either a short or long-term agreement.

Changes on plans, subscriptions, renewals or add-on services.

We ensure among ourselves to give the best service our clients deserve. In cases when you are satisfied at all, we will sit with you and discuss what you do not like so we can work it out for you.

We provide managed IT services to various businesses with unique IT infrastructure needs. We service legal, real estate and constructions, manufacturing and distribution, accounting and finance, retail and services, even healthcare industries.

We service all states of the USA.

Our technical support and IT staff are based in the USA and so there is no perceived language barrrier.